i regularly read two magazines, inc and wired. the most recent issue of inc had a great article on online shoe retailer, zappos.com, and their CEO, tony hsieh. zappos is a remarkable company that focuses heavily on customer service. inc offers 5 ways zappos makes their customers happy: try everything, let people be themselves, get [...]
Archive for May, 2009
zappos.com in inc magazine
Posted in Uncategorized, tagged zappos.com, tony hsieh, scoble, inc magazine, happiness on May 8, 2009 | Leave a Comment »
how david beats goliath by malcolm gladwell
Posted in Uncategorized, tagged david vs goliath, malcolm gladwell, success, the new yorker on May 6, 2009 | Leave a Comment »
gladwell’s latest article in the new yorker once again focuses on success. this time he formulates a plan to help us – the little guy, the underdog – win.
Insurgents work harder than Goliath. But their other advantage is that they will do what is “socially horrifying”—they will challenge the conventions about how battles are supposed [...]
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